Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows Simone Pérèle to provide the best possible user experience to our international customers.
Please select the country switcher dropdown to see which countries we ship to and select accordingly.Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase.
If duties and taxes are charged at checkout, they will appear as a separate line item. If they are already included in the product price, there will be a note at checkout clarifying. Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. It will be noted at checkout for full transparency before you order.

To subscribe to our newsletter, please go to the "Newsletter" section and fill in the registration form.If you wish to unsubscribe from our newsletter, click on the hypertext link at the bottom of each newsletter.

You will find a list of our Simone Pérèle boutiques on our website in the "our stores" section. As well as our partners.

The promotional code is associated with a special operation. It is for a single use only, and cannot be combined with other benefits.

The promotional code must be entered in the field dedicated to this purpose when filling your basket ("Promotional Code" section). To validate the code, click OK before finalising your order.

We strongly recommend that you finalise your order immediately after entering your code in order to avoid any malfunctions that would cause you to lose the benefit of the code.

It is impossible for us to credit you the commercial advantage associated with a code after an order has been placed. Consequently, we do not accept any claims in respect of the misuse or omission of a code.

You can create your customer account by clicking on "Your account" in the top menu of our site. Then click on "Create an account" and fill in the mandatory information marked with an asterisk. Finally, click on "Confirm".​ ​A confirmation email will be sent to the email address you provided when you created your account.

Creating an account on www.simone-perele.com allows you to be quickly identified when shopping on the online shop.​You can also :​

- view your order history​

- track the progress of your orders

​- exchange or return items​

- update your contact details

You can change your account details in the "Your account" section. Enter your username and password and, once logged in, go to the "Account information" section to change or delete information.​​If you wish to delete your account, please contact Customer Service, who will help you with the necessary steps.

If you have forgotten your password, click on the "Account information" section and then "Change password".

After validating your order, you will receive a confirmation email including the invoice. On you Simone Pérèle account, you will find a summary of your purchase in the “My orders" section.​ Once your order has been dispatched and picked up by our chosen transport partner (excluding click & collect in-store delivery), you will be able to follow its progress in the “My orders" section or via the carrier's emails/sms.

The promotional code is associated with a special operation. It is for a single use only and cannot be combined with other benefits. ​

​The promotional code must be entered in the field provided for this purpose when you check out (in the "Promotional Code" area). To validate the code, click OK before finalising the order. ​

​We strongly recommend that you finalise your order immediately after entering your code in order to avoid any malfunction that would cause you to lose the benefit of the code. ​​It is impossible for us to credit you the commercial benefit associated with a code after an order has been placed. Consequently, we do not accept any claims in respect of the misuse or omission of a code.

Log in to your account and click on "My orders". You will then be able to check the status of your order:​

• Being processed: the order has been validated and is being prepared.​​
• Completed: the order has been dispatched to the delivery address you gave us when you purchased online. You can track your order using the tracking number. ​​
• Cancelled: the order has been cancelled by you or as a result of the item not being available. It is also possible that payment for your order has not been validated.

You can view your order tracking here and more information on international orders, do not hesitate to contact us.

See our returns policy in our general terms and conditions.

If you have already placed and received an order, please follow the return steps in our return's portal here

You will receive a refund no later than 14 days after the date of receipt of the item(s) in our warehouses. Before refunding you, we will first check the condition ofthe item(s). If you paid for your item with a gift card, your gift card will be credited with the amount of the refund.

No, refunds are the only way.

If the items you receive do not match your order, please contact our Customer Service department. You can write to us or ask to be called back by telephone at your convenience, giving us your telephone number.

In the event of a faulty item or anomaly in your order (missing item, damaged parcel, repackaged parcel,etc), you have 72 working hours from the date of receipt of your order to notify us of any problem with the conformity of the products received. An email with photos and the order number should be sent to Customer Services to report any quality problems.

To find your size and its correspondence, please consult the size guide.

See our care tips for lingerie and bath.

You can order and offer to the person of your choice a dematerialisede-gift card on the Simone Pérèle website.​​The recipient of the e-gift card will receive an email with the amount and the identifiers of the card on the date you have chosen. Youcan also attach a personalised message to the card.​​This gift card will be valid for 12 months on the Simone Pérèle website.

You can check the balance of your gift card by clicking on this link. You can also check your balance in your “My Account” area, then “Gift Cards”. To check your balance, simply enter your gift card number and the balance will be displayed.

If your order is returned, your e-gift card will be credited again for the amount used. If you have completed your purchase by an other means of payment, the refund will be made by the same means of payment as that used for the initial transaction.

In order to offer you a unique experience, we take particular care in preparing your order. If you wish, you can order gift wrapping. However, your order will not be pre-packaged; this will be added to your order.